Welcome to Truffle Tribe. These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing our website and placing an order, you agree to be bound by the following terms. Please read them carefully.
1. About Us
Truffle Tribe designs and sells premium, made-to-order dog collars with custom engraving via our online store.
Contact Details:
Email: [email protected]
2. Use of This Website
By using our website, you agree:
- Not to misuse the website or interfere with its operation
- To provide accurate, current, and complete information when placing orders
- That you are at least 18 years old or have the consent of a parent or guardian
We reserve the right to refuse access to our website or cancel orders at our discretion.
3. Product Information
We make every effort to display our products and descriptions accurately. As our collars are handcrafted and made to order, slight variations in appearance may occur.
All prices are listed in GBP (£) and include VAT where applicable.
4. Ordering and Payment
When you place an order, you will receive an email confirmation. Acceptance of your order occurs when we dispatch the item.
We reserve the right to refuse or cancel any order for reasons including, but not limited to:
- Unauthorised payment
- Suspected fraud
- Product unavailability
- Errors in pricing or product description
Payment is securely processed via third-party payment providers.
5. Personalised and Custom Orders
As our products are made-to-order and personalised, orders cannot be cancelled, refunded, or exchanged once production has begun, in accordance with the Consumer Contracts Regulations 2013.
Full details are available in our Refunds & Returns Policy.
6. Delivery
Estimated delivery times are provided at checkout. While we aim to meet these timescales, delays occasionally occur due to unforeseen circumstances. We are not liable for delays beyond our reasonable control.
7. Intellectual Property
All content on this website — including images, product designs, logos, text, and graphics — is the property of Truffle Tribe and protected by copyright and intellectual property laws.
You may not reproduce, modify, or commercially exploit any content without our written permission.
8. Limitation of Liability
We are not liable for:
- Any indirect, incidental, or consequential damages arising from the use of our website or products
- Losses not caused by our breach or negligence
- Failure to perform obligations due to events beyond our reasonable control
Our liability is limited to the purchase price of the product in question.
9. Privacy
Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal data.
10. Governing Law
These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising from the use of our website or products will be subject to the exclusive jurisdiction of the English courts.
11. Changes to These Terms
We reserve the right to amend these Terms & Conditions at any time. Updates will be posted on this page with a new effective date.
Contact Us
If you have any questions about these Terms & Conditions, please get in touch:
Email: [email protected]
